GTC – General Terms and Conditions
Scope
These General Terms and Conditions (hereinafter “GTC”) of Primeo Management AG apply to all legal transactions concluded through the online shops operated by Primeo Management AG.
Primeo Management AG reserves the right to change these GTC at any time. The version of these GTC applicable at the time of the order shall apply, and cannot be unilaterally amended. Any terms and conditions of the customer that conflict with or deviate from these GTC shall not be recognised unless Primeo Management AG expressly agrees to their validity in writing.
A customer is any natural or legal person who maintains a business relationship with Primeo Management AG.
The products and services offered in the online shop are aimed exclusively at customers with their place of residence or registered office in Switzerland or Liechtenstein.
Deliveries are made exclusively to addresses in Switzerland or Liechtenstein.
Offers are valid as long as the product is available in the respective online shop and/or while stocks last.
For all product orders that have a minimum age requirement of 18 years, the customer confirms compliance with these legal provisions upon placing an order.
Orders in quantities not customary for households may be rejected without justification.
Services of Primeo Management AG and its online shops
Primeo Management AG always endeavours to keep its online shops up-to-date. We provide our services professionally and carefully in accordance with these GTC and other contractual provisions. Primeo Management AG endeavours to always offer its customers up-to-date products. The opinions expressed by experts and ambassadors on products reflect their personal views.
Pricing information
The sales prices listed in the online shop are in Swiss francs (CHF). Sales prices represent market prices. The sales price includes all taxes (including VAT), as well as any advance recycling and copyright fees. Shipping costs may apply additionally in accordance with our shipping conditions.
Primeo Management AG reserves the right to change the prices of the products and services offered at any time. The purchase agreement is based on the price listed in the online shop at the time of placing the order. Additional services for which payment is made (e.g., dividing up an order) are listed separately on the invoice.
Kostenpflichtige Zusatzleistungen (z.B. Teilung eines Auftrages) werden auf der Rechnung separat aufgeführt.
Climate change contribution with myclimate
Primeo Management AG offers various options for climate protection contributions in its online shops. In some shops, the climate change contribution is a voluntary part of the purchasing process, where customers have the option to make a contribution to climate change. Primeo Management AG will give the customer the option to make a contribution of 2% of the goods value to reduce the CO2 emissions of the purchase. If this option is available, it will be displayed to the customer along with the amount of the climate contribution in the order overview. Primeo Management AG collects the climate protection contribution with the support of a third party provider. The contributions go towards selected environmental projects in Switzerland. Once the order has been completed, the climate protection contribution paid can no longer be refunded.
In other Primeo Management AG shops, the compensation is assumed directly by Primeo Management AG or its partners, and is included in the offer. In both cases, Primeo Management AG informs customers about the amount of the contribution and the type of compensation.
Primeo Management AG makes no warranty that any information, assurances or calculations made by Primeo Management AG or by the third party supplier regarding the climate protection contribution are correct. The contribution will be used to support selected Swiss climate protection projects that demonstrably reduce CO2 emissions. This is a collaboration with the Swiss foundation – myclimate – that receives 100% of the climate protection contributions from our online shop. More information: myclimate.org.
Product information, availability and warranty information
Primeo Management AG always strives to inform and educate customers about the products and services offered in the best way possible. Some of the information is obtained directly from the manufacturers, or from experts or our ambassadors, and compiled in a clear and user-friendly manner for our customers. Any information about products, services, recommendations, warranty conditions and warranty periods published in the online store or on printed materials is therefore provided without guarantee and is not to be understood as a warranty. In particular, no liability can be assumed for the accuracy, completeness and topicality of the information. Images of products in printed materials (flyers, catalogues, etc.) and in the online shop are for illustrative purposes only and are non-binding. Furthermore, no liability is assumed for advertised products if these were sold on another platform that has a link to the online shop. The GTC of the respective shop always apply in this case.
Primeo Management AG attaches great importance to informing customers about whether products are available and in stock, and we do so as accurately as possible. Many of the products offered are sourced from manufacturers in Switzerland. However, due to production or delivery shortages or incorrect inventory data, delivery delays may occur. All information on delivery times is therefore non-binding and without guarantee, and may change at any time and without notice. Delivery can also be made completely impossible if a product can no longer be manufactured or delivered. In this case, delivery is impossible in accordance with the “Contract conclusion” section of these GTC.
Contract conclusion
The products, services and prices published in the online shop of Primeo Management AG are considered to be offers (quotations). However, this offer (quotation) is always subject to the (resolutory) condition of an inability to deliver or an incorrect price quotation (on the part of the manufacturer or Primeo Management AG). This means that delivery may be impossible due to items no longer being available. Moreover, it is also possible that we have not indicated the correct prices in the shop.
The contract is concluded as soon as the customer places their order through the online shop, by phone, fax or e-mail. For online orders, the customer is informed about the arrival of the order by means of an automatically generated e-mail order confirmation. The receipt of the automatically generated order confirmation does not imply that the product is actually available or can be delivered. It merely indicates to the customer that the order placed has been received and that the contract has been concluded, whereby this contract conclusion is subject to the resolutory condition that delivery is not possible.
If delivery is impossible, the contract shall be terminated immediately and without the parties having to take action. We will inform our customers immediately of such a termination. If the customer has already paid the purchase price, it will be refunded. As a result of such a contract termination, Primeo Management AG is not obligated to provide a replacement delivery, but will always endeavour to do so.
If an incorrect price has been indicated in the shop, Primeo Energie will inform the customer of the actual price. If the actual price is higher, the customer can decide to pay the actual price and the contract must be fulfilled by both parties. Otherwise, the contract will be void. If the actual price is lower, the contract will in any case be void.
The products, services and prices published in the online shop of Primeo Management AG are considered to be offers (quotations). However, this offer (quotation) is always subject to the (resolutory) condition of an inability to deliver or an incorrect price quotation (on the part of the manufacturer or Primeo Management AG). This means that delivery may be impossible due to items no longer being available. Moreover, it is also possible that we have not indicated the correct prices in the shop.
The contract is concluded as soon as the customer places their order through the online shop, by phone, fax or e-mail. For online orders, the customer is informed about the arrival of the order by means of an automatically generated e-mail order confirmation. The receipt of the automatically generated order confirmation does not imply that the product is actually available or can be delivered. It merely indicates to the customer that the order placed has been received and that the contract has been concluded, whereby this contract conclusion is subject to the resolutory condition that delivery is not possible.
If delivery is impossible, the contract shall be terminated immediately and without the parties having to take action. We will inform our customers immediately of such a termination. If the customer has already paid the purchase price, it will be refunded. As a result of such a contract termination, Primeo Management AG is not obligated to provide a replacement delivery, but will always endeavour to do so.
If an incorrect price has been indicated in the shop, Primeo Energie will inform the customer of the actual price. If the actual price is higher, the customer can decide to pay the actual price and the contract must be fulfilled by both parties. Otherwise, the contract will be void. If the actual price is lower, the contract will in any case be void.
Credit check
Primeo Management AG commits to transfer all payment information related to his business electronically into the Payment Database of CRIF. Negative payment information has to be delivered at least weekly, positive payment information at least monthly. Primeo Management AG commits not deliver this data to any other credit bureau. Both parties commit themselves to respect the Swiss Data Protection Law and in particularly to principles of recognisability, data correctness and commensurability. CRIF AG can use the transferred data also after cancellation of this contract.
Payment conditions
The customer undertakes to make payment using the payment options provided by Primeo Management AG. The current payment options and payment method fees can be found in the “Shipping & Payment Conditions” section, and are disclosed in detail during the order process.
If payment is made by credit card or other instant payment methods, the customer is charged upon placing the order.
Retention of title
Products delivered to the customer remain the property of Primeo Management AG until the full purchase price has been paid. The customer automatically grants Primeo Management AG the right to enter any retention of title in the retention of title register.
Default of payment
The payment period is 30 days. After that, the customer shall be in default with all outstanding amounts due immediately and without having to receive a dunning notice. Primeo Management AG reserves the right to suspend all deliveries. In addition, Primeo Management AG reserves the right to withdraw from the respective orders.
Primeo Management AG may charge a dunning and/or collection fee of CHF 20 from the 2nd dunning notice for the associated workload incurred. Primeo Management AG also reserves the right to forward debt collection processes to a debt collection agency to be determined. If handed over to a debt collection agency, the customer may incur additional costs.
Primeo Management AG may remove the “On account” payment option at any time for customers who are expected to be in default of payment or for whom other circumstances become known that reduce their creditworthiness. In this case, the customer can only place orders using the other available means of payment in accordance with our Shipping & Payment Conditions.
Primeo Management AG may cancel or suspend an order if
(a) a customer is not or does not appear to be creditworthy,
(b) has more than one outstanding dunning notice, or
(c) there is reasonable suspicion of dishonest intent.
Primeo Management AG may charge a dunning and/or collection fee of CHF 20 from the 2nd dunning notice for the associated workload incurred. Primeo Management AG also reserves the right to forward debt collection processes to a debt collection agency to be determined. If handed over to a debt collection agency, the customer may incur additional costs.
Primeo Management AG may remove the “On account” payment option at any time for customers who are expected to be in default of payment or for whom other circumstances become known that reduce their creditworthiness. In this case, the customer can only place orders using the other available means of payment in accordance with our Shipping & Payment Conditions.
Primeo Management AG may cancel or suspend an order if
(a) a customer is not or does not appear to be creditworthy,
(b) has more than one outstanding dunning notice, or
(c) there is reasonable suspicion of dishonest intent.
Cancellation and termination of the contract
Orders placed by the customer with Primeo Management AG are binding in accordance with the “Contract conclusion” section of these CGV. The customer is then obliged to accept the services/products ordered. Subsequent changes and cancellations are possible in certain cases, but are at the discretion of Primeo Management AG and may result in handling/postal costs that are charged to the customer.
If, despite the acceptance obligation, the customer does not accept the products within two weeks, Primeo Management AG may terminate the contract and charge the handling/postal costs to the customer.
In the event of an inability to deliver in accordance with the “Contract conclusion” section of these GTC, the customer shall be entitled to withdraw from the contract at the earliest four weeks after the agreed delivery date. In case of cancellation due to non-delivery, Primeo Management AG will refund the customer any amounts already paid. If payment has not yet been made, the customer shall be released from the obligation to pay. Further claims due to delayed delivery or failure to deliver are excluded.
Exchange and returns
If, despite the acceptance obligation, the customer does not accept the products within two weeks, Primeo Management AG may terminate the contract and charge the handling/postal costs to the customer.
In the event of an inability to deliver in accordance with the “Contract conclusion” section of these GTC, the customer shall be entitled to withdraw from the contract at the earliest four weeks after the agreed delivery date. In case of cancellation due to non-delivery, Primeo Management AG will refund the customer any amounts already paid. If payment has not yet been made, the customer shall be released from the obligation to pay. Further claims due to delayed delivery or failure to deliver are excluded.
Exchange and returns
Items can be returned to Primeo Management AG within 30 days from the invoice date. Please note: The goods must be returned unused, unworn, unwashed and in their original condition, including the label(s) and original packaging, as well as the invoice. The original packaging itself must not be used as return packaging. Returns can be sent back by post or other shipping service providers. The costs for the return shipment shall be borne by the customer. Please note that shipping and payment fees as well as any minimum quantity surcharges, transport insurance, climate protection contributions or other surcharges paid cannot be refunded. Furthermore, please note that we cannot accept any responsibility for lost or delayed returns. We therefore recommend tracking the package with the package tracker. Responsibility is transferred to us as soon as the return has reached our warehouse. We will send an e-mail to the customer to confirm receipt of the return.
The mailing address for returns & complaints is:
Returns Primeo Management AG
c/o Nishcom AG
Chasseralstrasse 3
CH - 4900 Langenthal
The mailing address for returns & complaints is:
Returns Primeo Management AG
c/o Nishcom AG
Chasseralstrasse 3
CH - 4900 Langenthal
The right of return is excluded for the following products:
- Functional underwear
- Beauty products
- Food
- Items from special promotions “e.g., Top Deals”
- Items marked “This item cannot be returned”
- Products ordered specifically for customers from suppliers
- Custom products
If the above products are defective, incomplete or in poor condition, they can be returned. In this case, Primeo Management AG will endeavour to find an equivalent replacement. If this is not possible, the price already paid will be refunded.
Notice of defects
Products delivered or collected must be checked immediately for accuracy, completeness and integrity. Should defects or damage (visible or non-visible) occur, these must be reported to Primeo Management AG by the customer immediately after discovery, but at the latest within seven calendar days of receipt of the shipment or acceptance of the products. For further claims processing, the shipment must be kept as delivered and the product must not be used.
Returns of goods for repair
If the customer wishes to return goods to Primeo Management AG for repair, this shall be at the customer’s expense and risk to the place of return specified in each case. The products must be returned with all their accessories, and must be properly packaged and insured. The return must be accompanied by a detailed description of the damage or defect and a copy of the invoice.
Service and warranty
Service and warranty
The two-year warranty period from the date of delivery always applies. The invoice receipt is considered to be a warranty certificate.
In the event of a warranty claim, the manufacturer provides for repair, replacement with an equivalent product or compensation in the amount of the current value, but not exceeding the purchase value of the product. In any case, the decision is up to the manufacturer.
Insofar as the manufacturer’s warranty extends beyond the warranty provided by Primeo Management AG, the customer is obliged to contact the manufacturer directly. The customer acknowledges that the products are not produced by Primeo Management AG itself. Claims under the manufacturer’s warranty are granted exclusively by the manufacturer. It is the sole responsibility of the manufacturer to verify a warranty claim.
A warranty service can only be provided if there are no grounds for exclusion, such as damage caused by faulty manipulation or mechanical damage. This includes, for example, damage caused by the elements, moisture damage, fall and impact damage, excessive wear and tear, and defects resulting from interventions or modifications. Wearing parts, batteries, rechargeable batteries, lamps, etc., are excluded from the warranty or have a reduced warranty period.
Products marked as “Test model” in the shop are demo products. This means that these products have already been used and tested. These products may have slight surface-level defects, which is why they are sold at a reduced price. These surface-level defects are excluded from the warranty. With regard to functionality and suitability for use, the normal warranty provisions of the manufacturers apply.
If the manufacturer or service partner charges costs for repairs outside of the warranty obligation, these shall be borne by the customer. Primeo Management AG or the manufacturer may transfer the costs of testing and shipping to the customer if the products have no detectable defects or the defect is not covered by the manufacturer’s warranty.
The warranty replacement or warranty repair does not go beyond the original warranty period.
Redeeming discount vouchers
In the event of a warranty claim, the manufacturer provides for repair, replacement with an equivalent product or compensation in the amount of the current value, but not exceeding the purchase value of the product. In any case, the decision is up to the manufacturer.
Insofar as the manufacturer’s warranty extends beyond the warranty provided by Primeo Management AG, the customer is obliged to contact the manufacturer directly. The customer acknowledges that the products are not produced by Primeo Management AG itself. Claims under the manufacturer’s warranty are granted exclusively by the manufacturer. It is the sole responsibility of the manufacturer to verify a warranty claim.
A warranty service can only be provided if there are no grounds for exclusion, such as damage caused by faulty manipulation or mechanical damage. This includes, for example, damage caused by the elements, moisture damage, fall and impact damage, excessive wear and tear, and defects resulting from interventions or modifications. Wearing parts, batteries, rechargeable batteries, lamps, etc., are excluded from the warranty or have a reduced warranty period.
Products marked as “Test model” in the shop are demo products. This means that these products have already been used and tested. These products may have slight surface-level defects, which is why they are sold at a reduced price. These surface-level defects are excluded from the warranty. With regard to functionality and suitability for use, the normal warranty provisions of the manufacturers apply.
If the manufacturer or service partner charges costs for repairs outside of the warranty obligation, these shall be borne by the customer. Primeo Management AG or the manufacturer may transfer the costs of testing and shipping to the customer if the products have no detectable defects or the defect is not covered by the manufacturer’s warranty.
The warranty replacement or warranty repair does not go beyond the original warranty period.
Redeeming discount vouchers
Primeo Management AG and partner companies can issue discount vouchers. These vouchers may require a minimum order value. This is indicated on the discount voucher itself.
Discount vouchers cannot be accumulated, meaning that only one voucher can be redeemed per purchase. Vouchers that are not redeemed in full do not entitle the holder to payment of the difference; the difference is lost without compensation.
Discount vouchers cannot be accumulated, meaning that only one voucher can be redeemed per purchase. Vouchers that are not redeemed in full do not entitle the holder to payment of the difference; the difference is lost without compensation.
Conditions of participation for competitions
Any natural person over the age of 18 is entitled to participate in Primeo Management AG competitions. Employees of Primeo Management AG and its commissioned companies are excluded from participation. Each person can only take part once. Primeo Management AG reserves the right to delete fraudulent/improper entries.
The winners will be notified by e-mail or social media, and the results can be published. Participants in competitions agree that submitted images, videos or texts may be published by Primeo Management AG and its partners. Correspondence can be entered into about the competition. Cash payments and legal proceedings are excluded. The required information given by the participant must be complete and truthful. Participation is free of charge and free of any obligation to purchase. The participant consents to the processing of their data by Primeo Management AG for marketing purposes. Swiss law shall apply exclusively.
Liability
The winners will be notified by e-mail or social media, and the results can be published. Participants in competitions agree that submitted images, videos or texts may be published by Primeo Management AG and its partners. Correspondence can be entered into about the competition. Cash payments and legal proceedings are excluded. The required information given by the participant must be complete and truthful. Participation is free of charge and free of any obligation to purchase. The participant consents to the processing of their data by Primeo Management AG for marketing purposes. Swiss law shall apply exclusively.
Liability
Claims for damages against Primeo Management AG and against the vicarious agents of Primeo Management AG arising from non-delivery, from termination of the contract, from breach of contract, from poor performance due to culpa in contrahendo and from tort are completely excluded, except in cases of wilful misconduct or gross negligence.
PLEASE NOTE: Any liability for indirect damages, collateral damages and consequential damages resulting from the use, defective performance or loss of performance of goods delivered by Primeo Management AG is excluded.
Privacy
PLEASE NOTE: Any liability for indirect damages, collateral damages and consequential damages resulting from the use, defective performance or loss of performance of goods delivered by Primeo Management AG is excluded.
Privacy
The Privacy Policy is an integral part of these GTC. By accepting these GTC, the customer also agrees to the Privacy Policy. Customer data may be exchanged within Primeo Management AG.
Jurisdiction and applicable law
Jurisdiction and applicable law
The place of jurisdiction is the registered office of Primeo Management AG. The contract is governed by substantive Swiss law.
Partial invalidity
Partial invalidity
Should individual provisions of these GTC be or become invalid or ineffective, this shall not affect the validity of the remaining provisions and these GTC as a whole.
Proof of disposal of old appliances
Customers who have not booked a take-back service (“forwarding service incl. take-back”) when purchasing a household appliance in one of the online stores operated by Primeo Energie are themselves responsible for the proper disposal or export of the replaced old appliance.
According to the guidelines of the Swiss Federal Office of Energy (SFOE), replaced appliances may not be reused in Switzerland. The customer undertakes to keep proof of proper disposal or export and to provide it in writing on request.
The following forms of proof are accepted:
- Receipt or confirmation from a certified recycling company
- Written confirmation / self-declaration of proper disposal of the old appliance
- Confirmation from an installer partner that the old appliance has been taken away and disposed of properly
- Sales receipt or customs documents in the event of export
By purchasing a household appliance without booking a take-back service, customers agree that they must keep the corresponding proof and present it within 15 days upon request.
If the proof is not provided within the set period, we reserve the right to reclaim any benefits or subsidies granted and to deactivate the customer account for further orders.
Changes to these General Terms and Conditions
These GTC are subject to change. We indicate the date of the last change/update in each case.
Version: [06.03.2025]